PURCHASE CONDITIONS
1. IDENTIFICATION
The General Contract Conditions included in this document are applicable to all commercial transactions made through www.centrebikergirona.com, whose owner is RAIG FLAIX, S.L. with NIF B55156681, located at Avda. Lluís Pericot 1-3, 17003 Girona (Catalunya, Spain)
These general conditions of sale are the only ones applicable and we consider that once you have placed an order, you will have accepted without reservation our general conditions of sale after having read them.
By accessing www.centrebikergirona.com, the buyer undertakes to respect the General Conditions as well as the Conditions of Use contained therein.
2. INTELLECTUAL AND INDUSTRIAL PROPERTY
The rights relating to industrial and intellectual property (including but not limited to: trademarks, logos, texts, photographs, icons, images, as well as graphic design, source code and other software elements contained in the website) are property of RAIG FLAIX SL, from now CENTER BIKER GIRONA, or of the representative companies and manufacturers of the products and services offered. Therefore, they are subject to intellectual and industrial property rights protected by Spanish and international legislation.
Without the prior written authorization of CENTER BIKER GIRONA, or, as the case may be, the representative or the manufacturer of the product holding the rights, it is not allowed to use, reproduce, transmit, manipulate, as well as any use that exceeds one normal and necessary use for the visit of the page and the use of the services offered.
Access to the services provided does not mean that CENTER BIKER GIRONA waives, transfers or transfers all or part of the rights derived from intellectual and industrial property, nor does it attribute rights of use, alteration, exploitation, reproduction, distribution or public communication about these contents without the prior and express authorization in writing of the respective holders of said rights, without prejudice to the right to view and obtain a private copy of such content, provided that said right is exercised in accordance with the principles of good faith and provided that the intellectual and industrial property of the owner of such rights is maintained unaltered, is used without commercial purposes and exclusively for the user’s personal information.
The responsibility derived from the use of materials protected by the intellectual and industrial property rights contained in this page will correspond exclusively to the user.
3. OBJECT AND ACTIVITY
CENTER BIKER GIRONA is dedicated to the sale of all kinds of products related to cycling.
4. UPDATING OF THE WEBSITE REFERRED TO THE CONTRACT
CENTER BIKER GIRONA reserves the right to make modifications and updates on the products, prices, promotions and other conditions contained in www.centrebikergirona.com. Within its means, it tries that the information offered in the web is truthful and appears without typographical errors. In the event that typography error occurs, beyond the control of CENTER BIKER GIRONA, it will be immediately corrected. If it happens that a customer decides to make a purchase based on an error of this type, www.centrebikergirona.com will inform you immediately of this error, both parties can rescind the purchase without any cost as long as the existence of such error is justified .
CENTER BIKER GIRONA pays great attention to information regarding the technical characteristics and performance of the products, through technical descriptions from the manufacturers and quality photographs that illustrate the products. The manufacturers reserve the right to make modifications to the articles. The images are in no case binding.
In no case we will be responsible for errors or omissions of information, contained on our website. If for the buyer any of the technical characteristics of the product you want to buy is essential, please contact our customer service to corroborate this information.
Our prices
All the sale prices indicated on our website are shown in EUROS and include VAT. CENTER BIKER GIRONA reserves the right to modify its prices at any time. However, we promise to apply the current rates indicated on the website at the time of payment of your order, except typographical error. Special discounts can be applied to companies (gyms, hotels, stores, sports centers, etc.).
Availability
We try to have the optimal stock of all our products with the aim of making deliveries in less than 5 business days (without Saturdays or Sundays), but there are times when, due to failures in the supply chain (manufacturers, distributors, logistics operators ) it’s not possible.
In the tab of each product, you will find the approximate delivery time. For shipments to the Balearic Islands and Portugal, you must add 2 working days to the indicated period. In the case of shipments to the Canary Islands, the shipment could be delayed up to 15 days.
If one of the products purchased is not in stock, we promise to inform you immediately, by email or phone call, of the period in which we can send your product or offer an alternative to the product purchased. In case of not satisfying the new term and / or the alternative, we will cancel the order and if it had made the payment, we will refund it.
In no case CENTER BIKER GIRONA will be responsible for possible delays in delivery by the transport agency. We will put all our efforts into the rapid resolution of the incident, but we can not be asked for any responsibility whatsoever.
5. PAYMENT METHODS
We offer the buyer three ways to make the payment of your order:
Bank transfer or deposit:
If you select a bank transfer payment method, you will receive along with the confirmation of your purchase an e-mail where you will be informed of the account number in which to make the bank transfer in the name of CENTER BIKER GIRONA (RAIG FLAIX SL). It is very important that you indicate in the subject “order nº xxxx”, as well as your name and surname in order to validate it.
The payment of an order will not be considered made until the total amount of the payment has been received in our bank account. You have 7 business days from the completion of that order to make the transfer, after which without making the payment, CENTER BIKER GIRONA will consider the order in question canceled.
To process the shipment in a more agile way and to check more quickly the information provided by our bank, we request that you send us by e-mail to shop@centrebikergirona.com, the proof of the transfer.
Do not forget that you must make the payment in EUROS and that all possible bank commissions are on your account when opting for this payment system.
Income or bank transfer to one of the following accounts:
Learn more on 972 912 914
Payment in cash or by credit card in our store:
Cash on delivery with an extra cost on the total order. Only cash on delivery for shipments to Spain (Peninsula). The% applied will be indicated in the summary of the order. Bicycles can not be purchased if this form of payment is selected. Our available payment methods are VISA and MasterCard.
Financing:
Learn more on 972 912 914
For any order whose amount is higher than an amount set by CENTER BIKER GIRONA., You will be asked for an identity document and proof of address that you must send us by email. We apologize for any inconvenience this procedure may cause you. These security measures are a proof of our will to protect the clients of CENTER BIKER GIRONA against possible bank frauds.
Payment by credit card, will be made through the payment gateway of our bank, with all security guarantees. If CENTER BIKER GIRONA or the card payment platform suspect any anomaly or fraud, we reserve the right to cancel your transaction for security reasons. Our customer service department will contact the buyer to solve the problem.
6. FORMS OF SHIPPING, EXPENSES AND DEADLINES
CENTER BIKER GIRONA reserves the right to vary the mode of delivery and the company for which it is made, regardless of what is stated in these pages and provided that it does not cause a manifest damage to the customer. In no case will be sent to postal sections.
General conditions for Peninsula and Balearic Islands:
The following conditions will apply:
Shipping costs are calculated depending on the volume / weight of the products of the order. These expenses will be duly informed in the purchase process, before finally processing the order.
The home delivery service is carried out with urgent transport companies, which deliver within 24-48h in the case of shipments to the Peninsula, and 72h in the case of shipments to the Balearic Islands. This term will begin to count from the date of collection of the order in our warehouse.
For orders paid by bank transfer, the material will not be sent until the total amount of the order has been paid into the account of CENTER BIKER GIRONA. (see payment methods)
General conditions for the Canary Islands, Ceuta and Melilla:
The only accepted form of payment is: Bank transfer and card. Consult previously the costs of postage by mail.
The shipping costs will be calculated based on the weight and size of the shipment and the country to which the product is shipped.
In sales to the Canary Islands, Ceuta and Melilla, VAT will not be charged (in most products), however the customs system will apply the corresponding tax charges that will be borne by the customer. In no case we can determine the amount of taxes payable by the customer upon receiving your order because, in the case of the Canary Islands for example, depends on the “I.G.C.” and “customs of the Canary Islands.” In an ORIENTATIVE way, and in no case with a fixed nature, they usually charge between 15 and 30 EUROS for Import Duties and Customs Administrative Papers, in addition to the percentage corresponding to I.G.I.C. Canary. (We are not responsible for the possible variations from customs without prior notice).
The term of shipment of products outside Spain peninsula may exceed the period established in the products.
How does it work?
Forms of payment: you can choose to pay your order by bank transfer, bank deposit or Pay Pal. Once your bank transfer or deposit is credited to your account, your order will be reserved for 30 days. Once this period has passed, the order will be returned to our warehouse.
We work with the main transport agencies.
Once the shipment is made, we will provide you with the shipping number so that you can directly contact the transportation agency and arrange delivery.
In case you try to make the delivery of the order by the transport agency and the recipient was not at home, the delivery will call you by phone or leave a notice, so you can arrange delivery with them. Normally, in heavy products, the dealer will call you before trying to make the delivery, to meet the recipient. The delivery will always be made in the portal, at street level of your home or company. The distributors are not required to upload the product to your home if it is not at street level, although most times, and as far as possible, the delivery person helps the recipient and does what is necessary to leave the product at the customer’s home.
All our shipments are insured at ALL RISK, so if there is any type of incident (loss, breakage, etc.), we will be responsible for refunding the purchase price to the buyer or we will send you a new product. Upon receiving the order it is mandatory that the buyer check that everything is in accordance with your order and in perfect condition. If you do not agree with the products delivered, sign and indicate by hand on the delivery note the anomalies you found upon receipt (packaging in poor condition, the delivered packages do not match the delivery note, etc.). If there is any incident, we only have 24 hours from the date of reception of the product, to claim the transport company. Once this period has passed, the buyer will be responsible for the expenses incurred.
Shipping of product
The products are reviewed and fully reviewed in our warehouse before shipment.
Shipping of bicycles
The bicycles are reviewed and completely revised in our workshop before shipment. To make your shipment more secure they are reintroduced in the original box, so it is necessary in certain occasions and according to models to disassemble the front wheel, the pedals, the saddle and in some bicycles some accessories that they carry, as well as turn or disassemble the handlebar Everything that is disassembled is also safely inserted into the box to prevent damage to these parts.
According models, on road bikes we will disassemble the handlebar, the front wheel and the pedals, and on mountain bikes, we will disassemble the pedals and the front wheel, ensuring safe packaging.
Once at home, you just have to assemble these items and your bike will be ready to be used, if you have any problems with the assembly we will be happy to assist you on our telephone line (972 912 914)
7. RIGHT OF WITHDRAWAL AND RETURNS
It is considered a return, and for some reason you are not satisfied with your order and want to be reimbursed the amount of the item, has a period of 14 days, counting from the date of delivery of the order, to return it. (According to art.71 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users). The expenses generated by the return of the product will be borne by the buyer (Art. 101.1 RDLG 1/2007). You just have to send us the products in perfect conditions and in their original packaging, including warranties, labels and instructions for use, it is important that you do not show signs of use, it would invalidate the return. In case we receive the product in a non-optimal conditions, we will return it again, generating a shipping charge to be assumed by the customer.
It is very important that you return the perfectly packed change or return products. In case the products are damaged due to improper packaging, we will not accept the return. The return of DVDs or books, if they lack the original seal, and of clothing if it has been used, will not be allowed either. Once we receive the goods in our warehouse and verify that all the above conditions are met, CENTER BIKER GIRONA will manage the refund of the purchase price, except the postage generated in the first shipment.
In the case of return in erroneous shipments by us, all shipping costs shall be borne by CENTER BIKER GIRONA during the first month after its sale. See the Guarantees section.
8. GUARANTEE
In the case of defective products, all shipping costs will be borne by CENTER BIKER GIRONA during the first month since its sale Guarantees (Law, 23/2003, of July 10, Warranties on the Sale of Consumer Goods and General Law for the Defense of Consumers and Users).
All our products have original manufacturer warranty, some bikes even have more extensive warranties (check the official websites of the brand in question).
During the warranty period, the item is guaranteed by the manufacturer. To benefit from this guarantee, you must contact our Customer Service Department or the customer service center of the product brand. It is essential to keep the original purchase invoice.
Attention: The guarantee does not cover the repair of damages resulting from a cause external to the product (for example, accident, shock …), incorrect use or installation (not in accordance with the manufacturer’s instructions), a use that will affect the good conservation of the article, of a commercial or collective use and / or the use of non-compatible accessories or components.
In case of disagreement with the management of a claim during the warranty period or in order to detail any consideration of the product, you can always contact our customer service representative during business hours by phone. Most manufacturers have technical service directly from the area, so you can solve the incidence on-site, without having to send the product.
If the product does not have a technical zone service, you will have to send the product to us postage paid to our after sales service, which will receive the returned product and contact the manufacturer or importer to solve the problem. In any case, CENTER BIKER GIRONA will not accept any responsibility if the manufacturer of the product refuses to apply such guarantee for the reasons stated above.
9. CANCELLATIONS
Cancellation is considered when the client wishes to cancel an order that has not yet been paid, or that even if paid, has not yet been processed by our stores, and therefore, has not been sent.
You must send an email as soon as possible to shop@centrebikerigirona.com notifying you that you want to cancel the order and indicating the number of the same.
If the item has already been paid, it will be returned the amount of the same, the bank charges generated by the return of the amount will be borne by the customer.
The user can cancel the purchase process as long as it has not been processed in its entirety and has not left our warehouse. In order to ensure this cancellation by the client, it is advisable to contact telephone (972 912 914) with our store.
In case the order has been sent before your call and / or mail, it will be considered as a return.
10. CHANGES
A change is considered when the client wants to change the item received by another one which we have in our catalog and in stock, either due to size error, or for other reasons, that do not have to do with its defect, in case of not have stock of the product to change, the possibility of a return will be offered.
To make a change, the customer has to contact our customer service, either by phone (972 912 914), or by email (postventa@centrebikergirona.com), indicating that you want to make a change, and indicating the article by which you want to change it. We will inform you of the options available for such change, you must make the change within 7 days after receiving the product.
In this case the shipping costs will be borne by the customer, both the expedition to our warehouses, and the expedition to the customer’s home.
11. PERSONAL DATA PROTECTION
CENTER BIKER GIRONA guarantees the confidentiality of your personal data. None of the information you provide will be shared with organizations or companies outside of us.
CENTER BIKER GIRONA complies with the Organic Law 15/1999 of December 13, on the Protection of Personal Data (LOPD).
CENTER BIKER GIRONA guarantees that all personal data collected through the forms on this website, and those provided through the different ways of contracting services, will be used in the manner and with the limitations and rights granted by Organic Law 15/1999 , of December 13, on Protection of Data of a Personal Nature (LOPD).
The treatment and management of these data comply with the rules stipulated in Royal Decree 994/1999, of June 11, which approves the Regulation of security measures for automated files containing personal data.
By providing your personal data through this website, you authorize CENTER BIKER GIRONA for its use and computer processing with the aim of providing you with information about its services and promotions. The personal data that the user must provide us are essential for sending orders and writing invoices. The absence of these data will lead to the automatic cancellation of orders.
At any time you can exercise your right of access, rectification, opposition and / or cancellation by contacting:
CENTER BIKER GIRONA
RAIG FLAIX, S.L.
Av. LLUIS PERICOT 1-3, BAIXOS 17003, GIRONA
B55156681
Avda. Lluís Pericot 1-3, 17003 Girona
12. RESOLUTION OF ONLINE LITIGATION
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third, called intermediary between both. This body is neutral and will dialogue with both parties to achieve a finally suggest and / or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
13. APPLICABLE LEGISLATION IN MATTERS
The commercial transactions made with www.centrebikergirona.com are subject to Spanish legislation.
Law of application to the subject
Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce.
Law 7/96, of January 15, on the Regulation of Retail Commerce.
In case of conflict or disagreement in the interpretation or application of these General Contracting Conditions, the Courts or Tribunals that are aware of the matter will be those established by the applicable regulations in matters of jurisdiction.
In the event that the buyer has his domicile outside of Spain, both parties will submit to the Courts and Tribunals of Girona (Spain).